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How does it work?

Our family counsellors will offer you the counselling you need.

Once I get in touch with the Family Support Centre, what will happen next?

The Family Support Centre employees will first and foremost listen to your story. Do you want to ask a question? Do you need advice? Or perhaps you need more tailored support? This differs from family to family. One family may be dealing with a son or daughter that attempted to leave for a conflict area, while another family had to deal with a family member who is there already or has been imprisoned. Every family has its own questions and needs. That is why we personalise our counselling.

Your personal family counsellor

In order to properly help your family, you will be granted a personal family counsellor. This family counsellor will remain your contact person. Together you will discuss your situation and consider your questions and concerns and the needed support. On the basis of your story and needs, the family counsellor will draw up a plan with you.

The family counsellor will think along with you and inform you about what kind of support you can expect to receive from the Family Support Centre.

The Family Support Centre counsellors will be there for you. They will listen to your story and will make an overview of your wishes. You will decide at what time and place you will talk to your family counsellor. This could be at your home, with family or at another place you feel comfortable.

What will we do?

Together with your family counsellor, you will decide what kind of assistance you need, what steps need to be taken and who will take these steps. Apart from the Family Support Centre, there may be others who can help you. For example, your network can play an important role in supporting your family.

Which people are important to you? And can we ask them for help?

Furthermore, it is possible to involve other experts in your family matters, should you want that. In case the support of a family is requested, the Family Support Centre will also, in consultation with you, coordinate those actions with the municipality involved. Your municipality can, when necessary, help us to offer you the best care. The municipality can, for example, make sure that you can see a grief counsellor, that your children will receive extra guidance in school or that you will receive assistance if you have any debts resulting from the radicalisation of a family member. We have expert partners who offer excellent further assistance.

It is up to you to decide what steps to take next and when to take them.

Your family counsellor will only take action with your permission. You are in charge of the counselling process. If you want to stop the counselling process, you can do so at any time. If you want to stop, your family counsellor can help you look for alternatives so that you are not on your own.

Your privacy

With the Family Support Centre, you can share your concerns and ask any questions you may have in a confidential environment where your privacy is respected. The Family Support Centre is an autonomous organisation that supports your family independently. All information shared with us is confidential and will not be shared with others without your permission.